1. CRM Support
  2. Login Support
  3. Getting Started

System Requirements

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Bobby P
Desktop
 
 
 
 
 
 
 
Operating system requirements:
  • Linux: Most recent distributions
  • Windows: Windows 7 or newer
  • Mac: OS 10.8 or newer
Browser requirements:
  • For security and performance reasons, we recommend that you always run the latest version of the browser supported by your operating system. Supported browsers are Chrome, Firefox, and Internet Explorer.
Tablet and mobile
 
 
 
 
 
 

 

  • iPad: iPad 2 or better (includes Mini) with iOS 7 or higher
  • Android: Any Android tablet running Jelly Bean (4.1 - 4.3) or greater, with a screen resolution of 1024x768 or better
    Phones: Not officially supported on any mobile phones.
  • Other tablets: May work on other modern tablets with a resolution of 1024x768 or better, but not officially supported.

Supported Browsers

The latest versions of the following browsers are officially supported for use with ApplyWeb products:

  • Firefox
  • Chrome
  • Safari
  • Microsoft Edge

Other browsers render our pages and features well, but are not officially supported browsers. When using other than the recommended browsers, there may be minor display differences due to variations in implementation of Web standards.

If you are having trouble accessing the CRM from home, try the following troubleshooting steps:

1. If you are using your school's VPN from home, try turning off the VPN and refreshing your browser.

2. If you use ApplyWeb CRM, try logging in directly rather than accessing through Classic Mode. To do this, add "?apptype=v2" to the end of the login URL. For example, if you typically access the CRM at 

https://admit.applyweb.com/admit/shibboleth/yourschoolname

instead navigate to 

https://admit.applyweb.com/admit/shibboleth/yourschoolname?apptype=v2

For more information on ApplyWeb Browser requirements, see our Help Center article, Supported Browsers. 

Troubleshooting

When using the Classic Mode in Chrome, you may find you are unable to enter text in the filter fields at the top of columns if your view is zoomed in or out.

When the problem is occurring, you will see your mouse pointer as an arrow and will be unable to click into the filter fields. You will also notice that the filter fields are slightly off-center from the columns they appear above:

chrome_issue_1.png

To enable text input again, adjust your zoom level under View > Zoom In/Out to an interval of 25% (50%, 75%, 100%, 125%, etc.) and refresh the page. 

chrome_issue_2.png

If you need to work at a zoom level that is not an interval of 25%, refresh the page at 100% zoom, then adjust the zoom level again to the desired amount. 

When the filter fields are active and working, you will see a text cursor when hovering over the fields instead of an arrow:

chrome_issue_3.png

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Supported browsers

For security and performance reasons, we recommend that you always run the latest version of the browser supported by your operating system.

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